Teletext are likely buying the hotel through a third party bed bank or Receptive and they may have different trading conditions. “and say waiting on hotel refunds The hoteliers have hadvised that they do not get paid in advance, only up to 60 days after your holiday.” Many airlines have also not been refunding in cash, many just issuing credit notes or travel waivers. “They have refunds from airlines which they are keeping” You current do not have a right to cancel without penalty for a holiday in July and August. “In fact they have not allowed customers to cancel their holiday for July or August and the reaons may not be pandemic related.” Very limited options for Indian staff to work from home. Company operations would have come to a sudden stop. When the Indian Government places the county into lockdown they gave four hours notice.

Their main contact centre is in India and has been for some time. “They have closed down phone lines, post generic responsex to emails, sealed off their mailboxes to prevent any mail, shut down offices and shipped their ops out to India.” If a flight only on a EU carrier or a flight departing from the U.K./EU it would be community regulation EU261/2004. If you have a package or linked travel arrangement it is the PTR’s which cover refunds.

> Refunds are not covered by the FCO travel advisory. > As already pointed out, many companies have not been processing refunds in accordance with the Package Travel Regulations. > If this is indeed a holiday for July or August most certainly the holiday has not been cancelled due to Cv19 at this time. “Holidays cancelled due to COVID19 This is the only company that refuses refunds going against FCO guideline” Not defending them but hoping that by posting comments to your remarks you might have a better understanding of the situation.

Teletext holidays number